Security and privacy
Your administration and client list contain sensitive data. Here are the answers to the questions businesses ask. For specific technical details: see the privacy statement.
Four things we promise
Your data stays yours
The invoices, client data and business data you put in FactuurSturen.app belong to you. You can export them at any time and cancel your account. We don't sell client data and we don't share it with advertisers.
Hosted within the EU
FactuurSturen.app runs on servers inside the European Union. That means your data is covered by European privacy law — no US or non-EU jurisdiction.
Encrypted connection
All traffic between your browser and FactuurSturen.app goes over HTTPS. The same applies to the emails that send invoices: your client receives your invoice over a secure channel.
Passwords stored as hashes
Your password is stored as a hash — meaning even we can't read it. If you forget it, we set a new one via your email; we can't recover the old one.
Frequently asked privacy and data questions
Is FactuurSturen.app GDPR compliant?
Yes. As a business, you are the data controller for your client's data; FactuurSturen.app acts as processor on your behalf. We sign a data processing agreement (DPA) describing how we handle that data, how long we keep it and what happens on termination. The full text is on the privacy page.
What happens to my data if I cancel?
On cancellation you can export your invoices, clients and products as CSV and PDF. After that we delete your data within a reasonable timeframe (see the privacy statement for the exact period). Save sent invoices for your retention obligations on your own storage before cancelling.
Can you read my invoices?
In normal operation: no. Our staff don't have access to your invoice content. For support questions, with your permission, we can look at specific cases to help you. Access to production data is logged and limited to what is strictly necessary.
Is my data used to train AI models?
No. Your invoice content, client data and business data are not used to train models — not by us, not by third parties. We don't sell your data and don't share it with data brokers or advertising networks.
What if my client wants their data deleted?
Under GDPR, your client has the right to access, correction and deletion. As the data controller, you handle that request: in FactuurSturen.app you can edit client details or delete a client. Sent invoices to that client remain stored as long as your fiscal retention obligation (seven years in NL) requires — those can't be deleted because of the legal record-keeping rules.
What about backups?
We make regular backups of all data to prevent loss. Backups are stored within the EU and encrypted. Should anything go wrong with your account, we can restore your data to an earlier point in time.
Read the full privacy statement
For the exact legal text — retention periods, list of sub-processors, contact details for the Data Protection Officer — see the privacy statement.
What does it cost?
From €2 per month. All features in every plan. Cancel monthly.